Forced Arbitration in a Pandemic: Corporations Double Down

While the 2020 pandemic forced courtrooms across the country to shut down or take halting steps towards Zoom trials, the secretive world of forced arbitration kept going strong. An analysis of closed arbitration claims at the nation’s two largest forced arbitration providers—the American Arbitration Association (AAA) and JAMS—shows that consumer and employment forced arbitrations increased during the pandemic.